ROLE GUIDE · 35 KEY POINTS
Receptionist
Welcome visitors, answer calls and direct enquiries to the appropriate team.
This guide outlines typical work and the information to include in your application. The team will discuss availability and the requirements of any specific vacancy.
The role
Welcome visitors professionally.- Confirm who each visitor needs to see.
- Follow the visitor sign-in process.
- Notify the relevant colleague of arrivals.
- Answer incoming telephone calls.
- Transfer calls to the correct team.
- Record accurate messages when colleagues are unavailable.
- Provide agreed general company information.
- Direct quotation enquiries to the sales or estimating team.
- Refer job enquiries to recruitment.
- Monitor reception correspondence where assigned.
- Keep reception records organised.
- Arrange appointments within your assigned responsibilities.
- Keep the reception area presentable.
- Handle deliveries using the office process.
- Record urgent messages clearly.
- Check unfamiliar requests before sharing information.
- Maintain confidentiality when dealing with visitor details.
- Support routine office tasks between enquiries.
- Provide a clear handover for reception cover.
Working approach
- Follow the procedures relevant to your assigned duties and working environment.
- Work within your competence and ask for guidance when a task is outside it.
- Communicate clearly with colleagues, supervisors and relevant site contacts.
- Keep the records and documentation appropriate to your role accurate and organised.
- Plan your work carefully and keep the team informed when priorities change.
- Raise defects, hazards and unclear instructions promptly through the agreed process.
- Treat customers, colleagues and other trades professionally and respectfully.
- Take part in the briefings and coordination needed for your assigned work.
- Keep relevant role-specific training and qualification details up to date.
- Be dependable, attentive to detail and willing to learn from feedback.
Your application
- Describe your experience that is most relevant to this role.
- Provide accurate details of your qualifications, cards and any expiry dates.
- Explain your preferred branch, work location and availability.
- Include references you have permission to share and a current CV.
- Role availability, employment terms and any required checks will be discussed by the team; this guide is not a confirmed job offer.