ROLE GUIDE · 35 KEY POINTS
Office Administrator
Manage calls, emails, filing, paperwork and general office support.
This guide outlines typical work and the information to include in your application. The team will discuss availability and the requirements of any specific vacancy.
The role
Answer incoming calls and record enquiries.- Monitor the shared office inbox.
- Direct messages to the responsible team member.
- Keep contact details and enquiry records organised.
- Prepare routine correspondence using agreed templates.
- File project and office paperwork in the correct locations.
- Update administrative records accurately.
- Arrange appointments and meeting details.
- Support preparation of quotation and contract documents.
- Check paperwork for missing information.
- Record incoming and outgoing documents.
- Maintain office calendars as instructed.
- Help colleagues find current project information.
- Coordinate routine requests between office and site teams.
- Prepare basic reports requested by management.
- Order office supplies through the agreed process.
- Track outstanding administrative tasks.
- Handle personal information through the company process.
- Support onboarding paperwork where assigned.
- Keep daily office handovers clear.
Working approach
- Follow the procedures relevant to your assigned duties and working environment.
- Work within your competence and ask for guidance when a task is outside it.
- Communicate clearly with colleagues, supervisors and relevant site contacts.
- Keep the records and documentation appropriate to your role accurate and organised.
- Plan your work carefully and keep the team informed when priorities change.
- Raise defects, hazards and unclear instructions promptly through the agreed process.
- Treat customers, colleagues and other trades professionally and respectfully.
- Take part in the briefings and coordination needed for your assigned work.
- Keep relevant role-specific training and qualification details up to date.
- Be dependable, attentive to detail and willing to learn from feedback.
Your application
- Describe your experience that is most relevant to this role.
- Provide accurate details of your qualifications, cards and any expiry dates.
- Explain your preferred branch, work location and availability.
- Include references you have permission to share and a current CV.
- Role availability, employment terms and any required checks will be discussed by the team; this guide is not a confirmed job offer.